What is your pottery made from?

We use a warm brown peppered stoneware clay body and lead free glazes. Stoneware is a type of non-porous ceramic dinnerware made from stoneware clay that has been fired at a temperature between 2150 and 2330 degrees Fahrenheit.

Are these hand wash only?

All our ceramics are microwave and dishwasher safe. High five!

My mug looks a little different than the one in the product photo, why?

We strive for consistency and have high quality standards. That being said, our work is wheel thrown and glazed by hand, which means each piece is unique and will have slight variations. These are imperfect vessels, sort of like the humans that made them. We think the variations add to the specialness of buying handmade, but we also know we’re pretty biased. If you are unhappy with your order and would like to exchange or return your item, please read the Returns and Refunds policy and email info@simplewares.com.  



Can I change or cancel my order? 

If you have not yet received shipping confirmation, then you can email info@simplewares.com to begin the process of cancelling or changing your order. If your order has already been shipped, you will need to follow the steps in our Returns and Refund policy outlined below after receiving your order.

How long before my order will ship?

We do our best to maintain an accurate inventory. Your order will be shipped within two business days of placement at the shipping rate you selected upon checkout. 

If you’ve purchased items as a gift for an event and are concerned they may not arrive in time after your order is placed, please email info@simplewares.com to see if shipping rates need to be adjusted.

Do you ship internationally?

At this time, we are only able to ship to US and Canada.

How can I track my order?

Once your order has been shipped, tracking information will be emailed to you. If you have questions about shipping or need to change/correct addresses once your order has been shipped, you will need to contact the carrier to try to make this adjustment.


Can I make a return or exchange?

Online shopping can be hard. We want you to be 100% satisfied with your selection. If you aren’t, please email info@simplewares.com and we will do our best to help. If you wish to make a return or exchange, please email us at info@simplewares.com within 30 days of your purchase in order to start the process. Unless your product is defective, you will be responsible for shipping costs. Please note that should you choose to return pottery the responsibility for getting the product back to us safely falls on you. We are unable to refund items that are returned to us broken. Refunds are issued only after we receive pottery intact. The cost of shipping is non-refundable.

My order arrived broken, what do I do?

Shipping pottery is hard, and we’re incredibly bummed if an order arrives broken. If this happens to you, please send photos of the broken item(s) to info@simplewares.com. We will ship a replacement to you as soon as possible!

Do you offer wholesale pricing?

We’re flattered that you’re interested in selling our product, however, we do not offer wholesale prices for retailers.

Do you offer bulk pricing?

Are you a restaurateur or food stylist looking for bulk pricing? Please email info@simplewares.com for more information on how we can work together! 



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